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Factors influencing service technicians work force quality.
Increased the effectiveness of service technicians by improving the
systems employed to select, place, and train people for these positions.
Conducted task and skills analysis; assessed screening and training
procedures; recommended changes in selection and training methods.
(Pacific Bell)
Analysis of telephone inside craft jobs. Analyzed three Bell
System craft jobs for the purpose of identifying predictors of job
success and defining job performance criteria. Employed factor analytic
methods to identify ability factors and performance dimensions. (American
Telephone & Telegraph Company)
Job Analysis of information systems technicians. Analyzed the
procedures and operational conditions of information systems technicians.
Defined tasks, task criticality, work components, specialization,
and skill requirements by means of observation, interview, and survey
methods. (American Telephone & Telegraph Company)
Staffing requirements criteria for communications equipment.
Determined staffing needs through the collection and analysis of data
on maintenance workload, work time, equipment operation, repair time,
frequency of repair, and related supporting data. Collected data from
Army field locations in the United States and Europe; analyzed the
recorded data with specified algorithms to provide nine different
variables of interest (Army Communications and Electronics Command)
Research on telephone pole-climbing accidents. Developed a
model of accident causation validated by hundreds of accident reports
and survey responses. Described the types of accidents that occurred
while pole climbing in terms of commonalties among precipitating actions.
Defined accident causation for different accident types from the associated
predisposing factors. Determined male-female differences among accident
types and predisposing conditions, Defined countermeasures likely
to have the greatest impact on accident reduction. (American Telephone
& Telegraph Company)
Task analyses of Bell System jobs. Developed a comprehensive
task list and job narrative for each of 12 Bell System jobs. Defined
work components for each job according to the similarity of behaviors
required for task performance. Validated analyses by means of surveys
of job incumbents. (American Telephone and Telegraph Company, Communications
Workers of America, and Telecommunications International Union)
Work Performance Survey System (WPSS) training course. Specified
objectives, designed curriculum, specified training methods and aids,
and developed instructor and student manuals for a WPSS training course.
WPSS involved the collection and analysis of work performance information.
(American Telephone and Telegraph Company) |
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